Island-Wide, In-House Delivery
delivery & shipping.
Our own delivery team brings your furniture and appliances home, anywhere on the island. Here's how it works, what to expect, and how to reach us along the way.
Questions About Your Order?
we're here to help.
For anything to do with an existing order — delivery scheduling, order status, pick-up arrangements, or general customer help — email our team and we'll get back to you.
Email info@schwartzfurniture.com
Please include your invoice number so we can find your order quickly.
Important Information
what to expect.
Ordering & delivery dates
Merchandise not in stock for immediate delivery will be ordered from the manufacturer with a tentative delivery date. Delivery dates are agreed to in good faith; however, they are subject to availability from the manufacturer. In the case of a delay, we will do our best to keep you informed of the status of your delivery. Changes in delivery dates will be subject to availability of stock and scheduling restrictions.
Delivery windows
An approximate delivery time is available through our delivery department (a time window is approximate, due to road conditions and unexpected delays beyond our control). If a delivery date is not set up at the time of sale, you will be contacted and a delivery date will be confirmed.
Missed & rescheduled deliveries
If we make a delivery to your home on a scheduled agreed day and it happens that no one is in attendance to receive the delivery, there will be a charge for the next delivery. To re-schedule a delivery we require one full day's notice, please.
Preparing your home
We would ask you to ensure that all walks and entrance ways to your home are clear prior to delivery (for example: snow and ice) for the safety of our delivery personnel and your furniture. Our delivery staff has the obligation to postpone delivery due to unsafe conditions based on judgment.
Tight fits
As professionals, we do our best to take every care possible when delivering furniture into your home. As you are aware, many home designs do not take into account the difficulty of furniture delivery. On a rare occasion, if a piece of furniture is a tight fit, we may ask you to approve our attempt to fit your furniture on the understanding that we cannot be held responsible for any damage. We trust you will understand and appreciate these conditions.
If you would like to pick up your purchase, please call either your salesperson or the office staff of the store where you made your purchase at least one day in advance so that we can prepare your order. You will need to bring handling materials with you, such as rope and blankets. Damage incurred by a customer's own transportation is not warrantied.
Delivery of in-stock, sale merchandise must be taken within 14 days, unless otherwise stated. All other merchandise can be laid away under the following conditions:
20%
of the purchase price (taxes included) to be paid at the time of purchase.
3 months
for the full purchase price to be paid and the order delivered. Non-refundable.